tracker issue : CF-4126692

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Title:

After installation the Coldfusion Administrator worked at first, then gave error "The DataSource service is not available"

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Status/Resolution/Reason: Closed/Withdrawn/CannotReproduce

Reporter/Name(from Bugbase): A. Bakia / A. Bakia (A. Bakia)

Created: 03/09/2016

Components: Administrator

Versions: 2016

Failure Type: Unspecified

Found In Build/Fixed In Build: Alpha_v12 /

Priority/Frequency: Trivial / Unknown

Locale/System: English / Win All

Vote Count: 0

Problem Description: I successfully installed Coldfusion Raijin on Windows 7, 32 Bit. I then opened the administrator and added MySQL datasources. When I clicked on the link to check for ColdFusion updates, I got the error, "The DataSource service is not available". 

Steps to Reproduce: (1) Install Coldfusion Raijin on 32-bit Windows 7 Ultimate. 
(2) Download and copy the MySQL Java Connector, mysql-connector-java-5.1.36.jar, to ColdFusion's lib directory.
(3) Restart Coldfusion Raijin.
(4) Open the Coldfusion Administrator. Add several MySQL datasources. (The datasources all verified as 'OK').
(5) Click on the link in the Administrator to check for updates.
 

Actual Result: You will get the error. See attached file.

Expected Result: To get a normal, working Coldfusion Administrator interface.

Any Workarounds: None known

----------------------------- Additional Watson Details -----------------------------

Watson Bug ID:	4126692

External Customer Info:
External Company: (withheld for privacy)
External Customer Name: A. Bakia
External Customer Email: A.BAKIG@CHELLO.NL
External Test Config:  


Bug File Paths:
\\sjshare.corp.adobe.com\Prereleasebugfiles\ColdFusion\12.0\Alpha_v12\4022430\cf admin error stack trace.html
	 
\\sjshare.corp.adobe.com\Prereleasebugfiles\ColdFusion\12.0\Alpha_v12\4022430\System Information.docx
	 
\\sjshare.corp.adobe.com\Prereleasebugfiles\ColdFusion\12.0\Alpha_v12\4022430\server.log

Attachments:

Comments:

Adding BUG AUDIT TRAIL ********action: updated fieldName: Reason newValue: CannotReproduce oldValue: PRHaveInfo oprid: mukumar recordName: RQ_DEFECT timpestamp: 2015-09-07 04:35:15.0 action: updated fieldName: Date Closed newValue: 2015-09-06 21:35:15.0 oldValue: Blank oprid: mukumar recordName: RQ_DEFECT timpestamp: 2015-09-07 04:35:15.0 action: updated fieldName: Owner newValue: Blank oldValue: mukumar oprid: mukumar recordName: RQ_DEFECT timpestamp: 2015-09-07 04:35:15.0 action: updated fieldName: Closed By newValue: mukumar oldValue: Blank oprid: mukumar recordName: RQ_DEFECT timpestamp: 2015-09-07 04:35:15.0 action: updated fieldName: Status newValue: Withdrawn oldValue: ToTrack oprid: mukumar recordName: RQ_DEFECT timpestamp: 2015-09-07 04:35:15.0 action: updated fieldName: State newValue: Closed oldValue: Open oprid: mukumar recordName: RQ_DEFECT timpestamp: 2015-09-07 04:35:15.0 action: updated fieldName: Reason newValue: PRHaveInfo oldValue: PRNeedInfo oprid: prerelease recordName: RQ_DEFECT timpestamp: 2015-08-30 17:39:12.0 action: updated fieldName: Status newValue: ToTrack oldValue: ToTrack oprid: prerelease recordName: RQ_DEFECT timpestamp: 2015-08-30 17:39:12.0 action: updated fieldName: State newValue: Open oldValue: Open oprid: prerelease recordName: RQ_DEFECT timpestamp: 2015-08-30 17:39:12.0 action: updated fieldName: Reason newValue: PRNeedInfo oldValue: PRHaveInfo oprid: mukumar recordName: RQ_DEFECT timpestamp: 2015-08-26 10:16:58.0 action: updated fieldName: Dev Assigned newValue: djha oldValue: uogra oprid: nimsharm recordName: RQ_DEFECT timpestamp: 2015-08-19 09:14:07.0 action: updated fieldName: QE Assigned newValue: mukumar oldValue: nimsharm oprid: nimsharm recordName: RQ_DEFECT timpestamp: 2015-08-19 09:14:07.0 action: updated fieldName: Owner newValue: mukumar oldValue: nimsharm oprid: nimsharm recordName: RQ_DEFECT timpestamp: 2015-08-19 09:14:07.0 action: updated fieldName: State newValue: Open oldValue: Open oprid: prerelease recordName: RQ_DEFECT timpestamp: 2015-07-21 19:36:46.0 action: updated fieldName: Reason newValue: PRHaveInfo oldValue: PRNeedInfo oprid: prerelease recordName: RQ_DEFECT timpestamp: 2015-07-21 19:36:46.0 action: updated fieldName: Status newValue: ToTrack oldValue: ToTrack oprid: prerelease recordName: RQ_DEFECT timpestamp: 2015-07-21 19:36:46.0 action: updated fieldName: Status newValue: ToTrack oldValue: Unverified oprid: nimsharm recordName: RQ_DEFECT timpestamp: 2015-07-21 03:16:00.0 action: updated fieldName: Reason newValue: PRNeedInfo oldValue: Blank oprid: nimsharm recordName: RQ_DEFECT timpestamp: 2015-07-21 03:16:00.0
Comment by CFwatson U.
3490 | March 09, 2016 04:39:20 AM GMT
Added By: PreRelease User User Name:A. Bakia Note Added: Updates: 1) Shortly after I had the problem, I found a workaround: I replaced the file /lib/neo-datasource.xml with a back-up copy from ColdFusion 11. 2) Following your query, I uninstalled and reinstalled ColdFusion Raijin - on the same Operating System. It worked as expected. This makes me suppose that the initial bug was a one-off. Date Added :2015-08-30 17:39:12.0 Added By:mukumar Note Added: Hi A.Bakia, I have tried the same scenarios but unable to reproduce the datasource issue. Are you still getting the issue ? Date Added :2015-08-26 10:17:00.0 Added By: PreRelease User User Name:A. Bakia Note Added: Sure. Here they are. The crucial line in the logs was "WDDX packet parse error at line 1, column 12539. The value of attribute ""name"" associated with an element type ""var"" must not contain the '<' character.. " Date Added :2015-07-21 19:36:45.0 Added By:nimsharm Note Added: Hi A. Bakia, I tried following the steps which you mentioned above and it seems to be working fine. Please share below mentioned information: 1. Settings summary 2. server.log file Date Added :2015-07-21 03:16:00.0 Added By: PreRelease User User Name:A. Bakia Note Added: Entered Bug. Date Added :2015-07-18 13:55:15.0
Comment by CFwatson U.
3491 | March 09, 2016 04:39:21 AM GMT