tracker issue : CF-3859483

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Title:

Intermittent missing graphic files on web site

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Status/Resolution/Reason: Closed/Withdrawn/NotABug

Reporter/Name(from Bugbase): Claire Harmony / Claire Harmony (Claire Harmony)

Created: 11/29/2014

Components: Web Container (Tomcat)

Versions: 11.0

Failure Type:

Found In Build/Fixed In Build: CF11_Final /

Priority/Frequency: Major / All users will encounter

Locale/System: ALL / Win 2012 Server x64

Vote Count: 0

Problem Description: Web site has intermittent missing graphic files from virtual directories mapped to a central file repository (i.e. a Windows server cluster).

Steps to Reproduce: Surf to web site, graphics from the mapped virtual directory are missing, whereas graphics from the local server display properly.  Not all graphics are always missing, some will appear, some won't appear.  Run iisreset and then the graphics appear again properly for a while, then after some time, start missing again.  If I right click on a missing graphic and copy its URL and surf directly to that URL, no error is shown in IIS, but the graphic file just does not appear, it's a blank space with nothing at all there.

Actual Result: Missing graphics intermittently.

Expected Result: Graphics should always display properly

Any Workarounds: Run iisreset and this temporarily resolves the problem, but then it starts occurring again after some time (can be minutes or hours).

----------------------------- Additional Watson Details -----------------------------

Watson Bug ID:	3859483

External Customer Info:
External Company:  
External Customer Name: Quinnster
External Customer Email:  
External Test Config: My Hardware and Environment details:  Web server running on Windows Server 2012 R2 X64, IIS, Coldfusion 11 Enterprise update 3 (November 19th release), Tomcat 12.40 connector. In the tomcat log file, when running in debug mode, we see this intermittently for .jpg files:



[Fri Nov 28 07:40:46.912 2014] [2972:4584] [debug] handle_notify_event::jk_isapi_plugin.c (2404): [/rsc/zdbpath/artistpixmicro/1635.jpg] is not a servlet url



The connector seems to be mishandling .jpg files intermittently.

Attachments:

  1. November 29, 2014 00:00:00: 1_MissingGraphicsFromCluster.jpg

Comments:

This happens at random unpredictable intervals and makes our web site look completely unprofessional, we cannot demo the site to clients because the problem can happen at any time. We look like total idiots with graphics from the home page suddenly disappearing at random.
Comment by External U.
9884 | November 29, 2014 10:12:47 AM GMT
Cancel this, this problem is apparently caused by a bug in Windows Server 2012 which has been addressed in this KB article and related software update from Microsoft: http://support.microsoft.com/kb/3000850 We're installing the patch now and will re-open this if the problem is not resolved.
Comment by External U.
9885 | November 30, 2014 10:57:40 AM GMT
Closing the bug as Withdrawn. Please report back if the issue does not get solved with the Windows Patch.
Comment by Immanuel N.
9886 | December 01, 2014 06:54:34 AM GMT