tracker issue : CF-3713706

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Title:

ColdFusion won't start automatically after Windows Update ot >net Framework 4.5.1

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Status/Resolution/Reason: Closed/Withdrawn/CannotReproduce

Reporter/Name(from Bugbase): Johnny O / Johnny O (Johnny O)

Created: 02/26/2014

Components: Installation/Config, Installer

Versions: 10.0

Failure Type: Non Functioning

Found In Build/Fixed In Build: Final /

Priority/Frequency: Critical / Most users will encounter

Locale/System: English / Win 2008 Server R2 64 bit

Vote Count: 3

Problem Description:

I'm ColdFusion 10 Update 13 on Windows Web Server 2008 R2.  After Windows Update was applied on 2014-02-25, ColdFusion wouldn't start automatically when Windows starts, even though the service is set to start automatically.  2 ColdFusion related error messages appear in the Event Viewer:

Error 1 Start ---------------------------------------------------------------------------

Log Name:      Application
Source:        ColdFusion 10 Application Server
Date:          2/26/2014 1:06:14 AM
Event ID:      261
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      WIN-07CUHAA7E2D
Description:
The description for Event ID 261 from source ColdFusion 10 Application Server cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

ColdFusion 10 Application Server
240
C:\ColdFusion10\cfusion\bin\coldfusionsvc.exe
ColdFusion 10 Application Server

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="ColdFusion 10 Application Server" />
    <EventID Qualifiers="49153">261</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-02-26T09:06:14.000000000Z" />
    <EventRecordID>37781</EventRecordID>
    <Channel>Application</Channel>
    <Computer>WIN-07CUHAA7E2D</Computer>
    <Security />
  </System>
  <EventData>
    <Data>ColdFusion 10 Application Server</Data>
    <Data>240</Data>
    <Data>C:\ColdFusion10\cfusion\bin\coldfusionsvc.exe</Data>
    <Data>ColdFusion 10 Application Server</Data>
  </EventData>
</Event>

Error 2 Start ---------------------------------------------------------------------------

Log Name:      Application
Source:        ColdFusion 10 Application Server
Date:          2/26/2014 1:06:14 AM
Event ID:      263
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      WIN-07CUHAA7E2D
Description:
The description for Event ID 263 from source ColdFusion 10 Application Server cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

ColdFusion 10 Application Server
1096

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="ColdFusion 10 Application Server" />
    <EventID Qualifiers="49153">263</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-02-26T09:06:14.000000000Z" />
    <EventRecordID>37780</EventRecordID>
    <Channel>Application</Channel>
    <Computer>WIN-07CUHAA7E2D</Computer>
    <Security />
  </System>
  <EventData>
    <Data>ColdFusion 10 Application Server</Data>
    <Data>1096</Data>
  </EventData>
</Event>


I changed the startup type for ColdFusion and Jetty Service to 'Automatic (Delayed Start)' and that seemed to solve the problem, but the long delay in startup is annoying.  Also, the following Warning appears in the Event Viewer, but it doesn't seem to affect the startup:


Any Workarounds:

The only workaround that I've found is to change the startup type to Automatic (Delayed Start).

----------------------------- Additional Watson Details -----------------------------

Watson Bug ID:	3713706

External Customer Info:
External Company:  
External Customer Name: JohnnyO5
External Customer Email:  
External Test Config: Processor: Intel Xeon CPU X3430 @ 2.4 GHz 2.39 Ghz

Installed Memory: 16.0 GB

Attachments:

Comments:

Just for clarification, the Windows Update that was applied before this problem occurred is the following: Microsoft .NET Framework 4.5.1 for Windows Server 2008 R2 x64-based Systems (KB2858725) Installation date: ?2/?25/?2014 2:10 AM Installation status: Successful Update type: Recommended The Microsoft .NET Framework 4.5.1 is a highly compatible, in-place update to the .NET Framework 4 and 4.5. By using the .NET Framework 4.5.1 together with the C# or Visual Basic programming languages, you can write Windows Store apps. The .NET Framework 4.5.1 delivers better performance, reliability, and security than previous versions. After you install this update, you may have to restart your computer. More information: http://go.microsoft.com/fwlink/?LinkId=245423 Help and Support: http://support.microsoft.com
Comment by External U.
13154 | February 26, 2014 04:21:31 AM GMT
I just noticed that I forgot to paste the warning that I see in the Event Viewer when the startup type is set to 'Automatic (Delayed Start)', so here it is: Log Name: Application Source: ColdFusion 10 Application Server Date: 2/26/2014 1:53:31 AM Event ID: 3 Task Category: None Level: Information Keywords: Classic User: N/A Computer: WIN-07CUHAA7E2D Description: The description for Event ID 3 from source ColdFusion 10 Application Server cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event: ColdFusion 10 Application Server 4532 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="ColdFusion 10 Application Server" /> <EventID Qualifiers="16385">3</EventID> <Level>4</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2014-02-26T09:53:31.000000000Z" /> <EventRecordID>38059</EventRecordID> <Channel>Application</Channel> <Computer>WIN-07CUHAA7E2D</Computer> <Security /> </System> <EventData> <Data> </Data> <Data>ColdFusion 10 Application Server</Data> <Data>4532</Data> </EventData> </Event>
Comment by External U.
13155 | February 26, 2014 04:23:43 AM GMT
We applied the Windows Update one one server and installed the Microsoft .Net framework 4.5.1 manually, on another server. Both are Windows Server 2008 R2 x64-based Systems. We tested the Microsoft .Net framework 4.5.1 and are unable to experience any issue with ColdFusion 10. Detailed Server Info:- Windows Server® 2008 Standard (6.0, Build 6001) Service Pack 1, Intel(R) Xeon(R) CPU E5-2630 0 @ 2.30GHz (2 CPUs)
Comment by Anit K.
13156 | February 26, 2014 05:13:05 PM GMT
I currently have a support ticket in on the ColdFusion service not stopping properly on its own. Similarly to this one on starting the service, I'm receiving the same exact Event Log entries when Windows finally kills off the service as it hangs while stopping.
Comment by External U.
13157 | March 05, 2014 04:27:12 PM GMT
@DKowalski is facing a different issue and is not related to the .Net framework 4.5.1 issue.
Comment by Anit K.
13158 | March 10, 2014 05:23:55 PM GMT
I'm not sure if my CF 10 is failing to start because of this same issue but it will not start on its own with the same error ID
Vote by External U.
13166 | April 30, 2014 08:04:26 AM GMT
@DKowalski, can you include the link to your issue? We're still faced with the same problem.
Comment by External U.
13159 | May 01, 2014 04:20:36 PM GMT
@JohnnyO5 Can you reach out to cfinstal<AT>adobe<DOT>com with your issue details. As mention below, @DKowalski is facing a different issue and is not related to the .Net framework 4.5.1 issue.
Comment by Anit K.
13160 | May 02, 2014 07:45:41 AM GMT
We have the same problem, or at least it is the same error code.
Comment by External U.
13161 | June 17, 2014 11:03:58 AM GMT
We have the same problem. After restart ColdFusion keeps failing to start with error EventID 261 & 263. It starts after trying manually multiple times.
Comment by External U.
13162 | August 06, 2014 11:39:37 PM GMT
We have been unable to reproduce the issue in our environment (CF10 u13 / Win server 2008 R2). If you are facing this issue, can you please share your contact info, so that we can investigate this at your end. The steps that followed are summarized as follows: -install CF10. -apply u13 -reboot to ensure CF app service start up automatically. -verify errors application/security errors in windows eventvwr (no related errors). -apply KB2858725 update. -reboot the machine. -.net 4.5.1 installed. CF service started automatically. No errors observed in the windows eventvwr
Comment by Piyush K.
13163 | August 20, 2014 10:32:36 AM GMT
Any update on this guys? On August 25, I had a call with Piyush Kumar Nayak of the ColdFusion development team. I shared my screen and he saw first hand this problem, that ColdFusion won't start automatically on startup. I provided a lot of log files, system information files, and anything else he requested. Since then, I haven't heard anything, yet we're still experiencing the same problem. Our ColdFusion server is mission critical for us, yet it's not reliable. After a recent Windows Update this week, our server failed to start on its own, even though 'Delayed start' had been set. Guys, we need to fix this. It's absolutely critical. I'd be happy to provide more log files and more system messages, and I'd be happy to share my screen again if that's what's required. But we need to solve this as soon as possible.
Comment by External U.
13164 | October 17, 2014 12:30:50 PM GMT
I see this error consistently following a server restart. This is also present on CF 11 update 5.
Vote by External U.
13167 | November 24, 2015 01:13:54 PM GMT
We just started noticing this on CF 11 Update 6. How is this marked "closed - cannot reproduce" if the most recent note indicates that someone from the development team witnessed the problem first-hand? Also, what are event IDs 261 and 263?
Vote by External U.
13168 | March 02, 2016 12:32:22 PM GMT
We got the same issue. This issue is happened because of the .CAR import while setting up the admin. Note: *** As long as you do not import CAR settings from one server to another you will not run into this issue.
Comment by External U.
13165 | May 18, 2016 10:21:42 AM GMT