Status/Resolution/Reason: Closed/Withdrawn/
Reporter/Name(from Bugbase): John Glynn / John Glynn (john_glynn)
Created: 08/18/2012
Components: Net Protocols, MAIL
Versions: 9.0
Failure Type: Data Loss
Found In Build/Fixed In Build: 9.0 /
Priority/Frequency: Trivial / Not Reproducible
Locale/System: English / Win 2008 Server R2 64 bit
Vote Count: 3
Duplicate ID: CF-3312296
Problem Description:
Same problem as is described here: http://www.shopgather.com/mw/index_mw.cfm?pg=contact%20us
Steps to Reproduce:
I am unable to reliably reproduce this problem, it seems random. ALl failed emails though have been through scheduler and not through mailWorker
I searched this bug database for the bug IDs mentioned in the forum thread mentioned above but those searches came back empty.
Actual Result:
Flash version of page there is no return, neither pass nor fail, users report endless waiting: (http://www.shopgather.com/?page_request=contact%20us)
Non-flash version the site behaves as if the email succeeded ( this is based on user report, I cannot reproduce this behavior).
In both cases the email is lost, untraceable in the mail server log files (SmarterMail)
In both cases email is traceable in ColdFusion log files and show as having been sent on to the mail server (which resides on the same machine)
Expected Result:
Flash version: email would send successfully and a return would indicate success and an actual email would be sent
Non-flash version: page would reload and indicate a success and an actual email would be sent
Any Workarounds:
create a "mailto:" link instead? Not very graceful.
----------------------------- Additional Watson Details -----------------------------
Watson Bug ID: 3313431
External Customer Info:
External Company:
External Customer Name: john_glynn
External Customer Email:
External Test Config: My Hardware and Environment details:
Processor: Intel(R)Xeon(R) CPU E5450 @ 3.00GHz 2.99 GHz
Install memory (RAM) 4GB
64-bit OS
Server Product ColdFusion
Version 9,0,0,251028
Edition Standard
Serial Number 1187-5001-4995-8016-5516-4651
Operating System Windows Server 2008
OS Version 6.1
Update Level /C:/ColdFusion9/lib/updates/chf9000001.jar
Adobe Driver Version 4.0 (Build 0005)
JVM Details
Java Version 1.6.0_14
Java Vendor Sun Microsystems Inc.
Java Vendor URL http://java.sun.com/
Java Home C:\ColdFusion9\runtime\jre
Java File Encoding Cp1252
Java Default Locale en_US
File Separator \
Path Separator ;
Line Separator Chr(13)
User Name LEAD343$
User Home C:\
User Dir C:\ColdFusion9\runtime\bin
Java VM Specification Version 1.0
Java VM Specification Vendor Sun Microsystems Inc.
Java VM Specification Name Java Virtual Machine Specification
Java VM Version 14.0-b16
Java VM Vendor Sun Microsystems Inc.
Java VM Name Java HotSpot(TM) Server VM
Java Specification Version 1.6
Java Specification Vendor Sun Microsystems Inc.
Java Specification Name Java Platform API Specification
Java Class Version 50.0
Mail client: SmarterMail - hosted on the same machine
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