Status/Resolution/Reason: To Fix//BugVerified
Reporter/Name(from Bugbase): Shigeyoshi M. / ()
Created: 07/09/2019
Components: Hot Fix Installer
Versions: 2018
Failure Type: Non Functioning
Found In Build/Fixed In Build: 2018,0,04,314546 2018,0,03,314033 2018,0,02,313961 /
Priority/Frequency: Normal /
Locale/System: / Win 2016
Vote Count: 0
When applying update under following 2 conditions, jetty/lib folder is moved to backup folder of update.
1. PDFG service is not included in Jetty:
'PDFgServlet' folder is not in [cf_root]\cfusion\jetty\webapps\
2.'jetty' folder is not included in backup folder of update:
'Jetty' folder is not in [cf_root]\cfusion\hf-updates\hf-2018-0000X-XXXXXX\
Above 2 conditions can be applied to, for example, when a user does not select 'PDFG Service' as Sub-components at installation.
Then, a user firstly apply the update 2 or higher, jetty/lib directory is wrongly moved to backup folder of update, the ColdFusion 2018 Add-on Services fails to start on each of the servers.
Below is quote from log (Adobe_ColdFusion_2018_Update_4_Install_07_02_2019_18_37_43.log) at 16878 lines:
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Move Directory:
Source:C:\Windows\system32\config\systemprofile\527866.tmp\dist\cfusion\jetty
Destination:C:\ColdFusion2018\cfusion\hf-updates\hf-2018-00004-314546\backup/../
Status: SUCCESSFUL
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The behavior is caused by the fixes by ColdFusion 2018 Update 2 for the libraries of 'Jetty' and 'PDFG Service' which are target for deplying and updating files.
[Workaround]
Moving Jetty/lib folder manually to the correct postion: [cf_root]/cfusion/jetty/
Or, uninstalling update and install it again. This is worked as solution because jetty folder at backup folder is not uninstalled during uninstallation so that condition 2 is nolonger applied.
Remarks:
When either of above workaround is done, PDFServlet folder is added to [cf_root]\cfusion\jetty\webapps\
This will be also worked as solution as the conditon 1 is no longer applied to.Attachments:
Comments: