Title:
Bug 86995:(Watson Migration Closure)When we try to extract thumbnails from some PDFs, we get the following error:PDFDocException error during thumbnail operation
| View in TrackerStatus/Resolution/Reason: Closed/Won't Fix/LowImpact
Reporter/Name(from Bugbase): Brian Stewart / Brian Stewart (Brian Stewart)
Created: 07/26/2011
Components: Document Management, PDF manipulation
Versions: 9.0.1
Failure Type: Unspecified
Found In Build/Fixed In Build: 9,0,1,274733 /
Priority/Frequency: Trivial / Unknown
Locale/System: English / Platforms All
Vote Count: 0
Problem:
When we try to extract thumbnails from some PDFs, we get the following error:PDFDocException error during thumbnail operation.The PDFs it has problems with are those that are created with the "Extract Pages" function in Adobe Acrobat X Pro.
Method:
<CFPDF ACTION="THUMBNAILS"> fails on any PDF that was created via the "Extract Pages" function in Adobe Acrobat X Pro unless you specify a specific compatibility mode.If we have a 10 page source PDF, and the thumbnail call works on the source PDF...Then if we open that PDF in Acrobat X Pro and extract page 1, and save that single page as a new PDF, the new PDF will cause the ACTION="THUMBNAILS" call to fail.We have been able to work around this by setting the compatibility mode to Version 1.3 (in Acrobat X Pro). The original file's compatibility is 1.6, and by default, the output file's compatibility is the same as the original's - 1.6. The original file (compatibility 1.6) works.The default split file (also compatibility 1.6) does not work.The manually-set split file (compatibility 1.3) works.
Result:
PDFDocException error during thumbnail operation.
----------------------------- Additional Watson Details -----------------------------
Watson Bug ID: 3043918
External Customer Info:
External Company:
External Customer Name: Brian Stewart
External Customer Email: 55A4653C4B437FAF99201587
External Test Config: 07/26/2011Attachments:
Comments: