Status/Resolution/Reason: Closed/Withdrawn/
Reporter/Name(from Bugbase): Paul Hastings / Paul Hastings (PaulH)
Created: 10/21/2010
Components: Event Gateway
Versions: 9.0
Failure Type: Unspecified
Found In Build/Fixed In Build: 0000 /
Priority/Frequency: Normal / Unknown
Locale/System: English / Platforms All
Vote Count: 0
Problem:
from SMS vendor logs:010-10-15 04:58:53.888612 (23470) INFO: BND: X-E3-HTTP-Login=xxx.api&X-E3-HTTP-Password=xxx&Filename=SMPP_xxx.api.TRAN.1.log2010-10-15 04:58:53.906027 (23470) INFO: BND_RESP: SMPP Result: "00000000" X-E3-Recipients: "NA" X-E3-Submission-Report: "00" X-E3-ID: "NA" X-Old-E3-ID: "NA" Routed: "NA" 2010-10-15 04:58:53.906440 (23469) INFO: Connected to remote SMPP client at IP xxx.xxx.xxx.xxx2010-10-15 04:58:53.906471 (23469) FATAL: connection closed2010-10-15 04:58:53.906509 (23469) ERROR: TCP transport layer error while attempting to read socket: -12010-10-15 04:58:53.906518 (23469) WARNING: Remote end not responding, shutting down now "This shows that we sent the bind response and then coldfusion (at xxx’s end) immediately closed the TCP connection."they suggsted a full cf restart but that didn't immediately solve the problem, neither did stopping/re-starting the SMs gateway several times. the problem resolved itself after a while.
Method:
filing bug per Kunal's request.thanks.
Result:
we have an SMS vendor, Dialogue, that claims a bug in the coldfusion SMPP state machine, "for some reason it does not recover correctly from some error states". further they claim "have seen this behaviour with other clients who use coldfusion to connect" (though we were once told we were their only cf customer).from their logs:010-10-15 04:58:53.888612 (23470) INFO: BND: X-E3-HTTP-Login=xxx.api&X-E3-HTTP-Password=xxx&Filename=SMPP_xxx.api.TRAN.1.log2010-10-15 04:58:53.906027 (23470) INFO: BND_RESP: SMPP Result: "00000000" X-E3-Recipients: "NA" X-E3-Submission-Report: "00" X-E3-ID: "NA" X-Old-E3-ID: "NA" Routed: "NA" 2010-10-15 04:58:53.906440 (23469) INFO: Connected to remote SMPP client at IP xxx.xxx.xxx.xxx2010-10-15 04:58:53.906471 (23469) FATAL: connection closed2010-10-15 04:58:53.906509 (23469) ERROR: TCP transport layer error while attempting to read socket: -12010-10-15 04:58:53.906518 (23469) WARNING: Remote end not responding, shutting down now "This shows that we sent the bind response and then coldfusion (at xxx’s end) immediately closed the TCP connection."they suggsted a full cf restart but that didn't immediately solve the problem, neither did stopping/re-starting the SMs gateway. the problem resolved itself after a while.
----------------------------- Additional Watson Details -----------------------------
Watson Bug ID: 3042553
External Customer Info:
External Company:
External Customer Name: Paul Hastings
External Customer Email: 00EE238442D680B29920157F
External Test Config: 10/21/2010Attachments:
Comments: