Title:
Bug 82663:I tried to convert a Word doc to PDF and it failed, however the error message implied I did not have OO installed or setup correctly
| View in TrackerStatus/Resolution/Reason: Closed/Withdrawn/
Reporter/Name(from Bugbase): Raymond Camden / Raymond Camden (Raymond Camden)
Created: 04/09/2010
Components: Document Management, PDF generation
Versions: 9.0
Failure Type: Unspecified
Found In Build/Fixed In Build: 0000 /
Priority/Frequency: Minor / Unknown
Locale/System: English / Platforms All
Vote Count: 0
Problem:
I tried to convert a Word doc to PDF and it failed, however the error message implied I did not have OO installed or setup correctly. That was not the case. I could clearly see CF starting up OO and see OO running. THe issue was the Word doc I was trying to convert. When I tried another Word doc it ran fine. CF needs to differntiate between "Couldn't convert" and "I can't convert at all - no OO".
Method:
Find a Word doc OO can't handle and try to convert it. Note how the error message implies you don't have OO installed.
Result:
Could not determine OpenOffice installation.OpenOffice installation is required for this file format: doc
----------------------------- Additional Watson Details -----------------------------
Watson Bug ID: 3041309
Deployment Phase: Release Candidate
External Customer Info:
External Company:
External Customer Name: Raymond Camden
External Customer Email: 5FBC41E943BD265C992015D5
External Test Config: 04/09/2010Attachments:
Comments: