Title:
U15 leaves CFadmin UpdateService in broken state - no longer able to update CF from CFAdmin
| View in TrackerStatus/Resolution/Reason: Closed/Withdrawn/CannotReproduce
Reporter/Name(from Bugbase): Brian Ghidinelli / Brian Ghidinelli (Brian Ghidinelli)
Created: 01/09/2015
Components: Hot Fix Installer
Versions: 10.0
Failure Type: Unspecified
Found In Build/Fixed In Build: Final /
Priority/Frequency: Major / Some users will encounter
Locale/System: English / Linux RH Enterprise 6
Vote Count: 0
Problem Description:
I can no longer access hotfix status nor update CF10 from the admin after installing U15 on 2 Enterprise instances on one physical machine. CF10 U15 installed completely on both instances. The log files report success. However, trying to access the CFAdmin on just one of the two instances afterwards has two issues:
* The topnav.cfm file returns a 500 error
* The "updates" section returns an UpdateService error.
Steps to Reproduce:
Access the CFAdmin. Look for the "info" icon at top right or click the "updates" link in left nav.
Actual Result:
topnav.cfm spits out a 500 error with a NullPointerException:
Null Pointers are another name for undefined values.
The error occurred in E:/cf10_final/cfusion/wwwroot/CFIDE/administrator/topnav.cfm: line 473
-1 : Unable to display error's location in a CFML template.
/updates spits out a 500 error:
Element UPDATESETTINGS.UPDATESERVICE is undefined in a Java object of type class [Ljava.lang.String; referenced as ''
The error occurred in C:/work/cf10_final_hotfix/cfusion/wwwroot/CFIDE/administrator/updates/index.cfm: line 103
Called from C:/work/cf10_final_hotfix/cfusion/wwwroot/CFIDE/administrator/updates/index.cfm: line 52
Called from C:/work/cf10_final_hotfix/cfusion/wwwroot/CFIDE/administrator/updates/index.cfm: line 51
Called from C:/work/cf10_final_hotfix/cfusion/wwwroot/CFIDE/administrator/updates/index.cfm: line 1
-1 : Unable to display error's location in a CFML template.
Expected Result:
To be able to see the pages.
Any Workarounds:
None that I'm aware of. This means I cannot update ColdFusion any longer from the Admin nor be indicated when new updates are available.
----------------------------- Additional Watson Details -----------------------------
Watson Bug ID: 3918827
External Customer Info:
External Company:
External Customer Name: brianatvfive
External Customer Email:
External Test Config: My Hardware and Environment details:
Linux RHEL 6
Enterprise CF 10
Two instances on one physical machineAttachments:
- January 10, 2015 00:00:00: 1_cfu15-install-instance1.log.txt
- January 10, 2015 00:00:00: 2_cfu15-install-instance2.log.txt
Comments: