tracker issue : CF-3947725

Is there a way to remove the update apart from via Administrator console (which is not functioning)?

Comment by External U.

Richard, I am not sure if that is the case, but while submitting this bug report you seem to have indicated that you are on Win XP Prof., which is not a supported platform. You can find the supported platforms at http://wwwimages.adobe.com/content/dam/Adobe/en/products/coldfusion/pdfs/cf11/coldfusion11-support-matrix.pdf Since you havn't mentioned if you are using a standalone or a JEE installation of ColdFusion, I'll supply steps with file paths that correspond to a standalone installation. Here's what you can try: Check the CF logs (specifically coldfusion-out.log) to find out the error reported when you make an attempt to start the CF service. If the logs do not record anything, try to start the service from the windows command prompt. You need to CD to the CF bin directory (<cf_root>\cfusion\bin) and run cfstart.bat (or "coldfusion start"). The console should report errors, if any, upfront. Check the update installer log for installation errors (<cf_root>\cfusion\hf-updates\hf-11-00004). If any fatal errors are present, then it is likely that the update process did not complete successfully, and was rolled back. You can manually install or uninstall a CF update by running the uninstaller jar present at (in the event that it was update was not installed, this jar file might not be present): <cf_root>/cfusion(or cf instance name)/hf-updates/hf-11-00004/uninstall/uninstaller.jar Use the windows command prompt, and run the following command: java -jar uninstaller.jar It is recommended that you use the java present at <cf_root>/jre/bin for running the jar file. For details on manual installation, you can refer (the articles are for CF10, but work the same for CF11): http://help.adobe.com/en_US/ColdFusion/10.0/Admin/WSe61e35da8d318518-33adffe0134c60cd31c-7ffe.html http://blogs.coldfusion.com/post.cfm/coldfusion-hotfix-installation-guide (refer the section captioned: How can uninstallation be done from command prompt?) You can also contact cfsup@adobe.com for help.

Comment by Piyush K.

I followed your notes below and found this in the hf log Summary ------- Installation: Unsuccessful. 375 Successes 1 Warnings 0 NonFatalErrors 1 FatalErrors Action Notes: Failed to copy hotfix files:C:\WINDOWS\system32\config\systemprofile\648143.tmp\dist\cfusion: Failed to copy the hotfix files to the target location. Retry installation after ensuring that the server is not running or files are not locked by the server. Failed to copy hotfix files:C:\WINDOWS\system32\config\systemprofile\648143.tmp\dist\cfusion Status: FATAL ERROR Additional Notes: FATAL ERROR - Failed to copy the hotfix files to the target location:C:\ColdFusion11\cfusion FATAL ERROR - C:\ColdFusion11\cfusion\db\slserver54\bin\libeay32.dll (The process cannot access the file because it is being used by another process) I have run the uninstaller which completed successfully but CF11 still will not start. Is the next step to uninstall from add/remove programs and reinstall? Regards

Comment by External U.

Richard, The solitary fatal log in the log is probably because the the CF ODBC service was not shutdown during the update process. I am closing this, but in case this still unresolved, please feel free to revert. You can always contact cfsup@adobe.com to troubleshoot the issue in real time.

Comment by Piyush K.