tracker issue : CF-4031773

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Title:

PDFg services break with Update 5

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Status/Resolution/Reason: Closed/Fixed/

Reporter/Name(from Bugbase): / ext-user (Sandip Halder)

Created: 08/05/2015

Components: Document Management, PDFg Service

Versions: 11.0

Failure Type:

Found In Build/Fixed In Build: 000094 / CF11 Update7

Priority/Frequency: Major / Some users will encounter

Locale/System: English / Windows 7

Vote Count: 1

Listed in the version 11.0.07.296330 Issues Fixed doc 
Problem: PDFg services break after installing Update 5 

Method: Install update 5 for ColdFusion 11 and then go to data and services >> pdf service and click on verify all service managers and it will give an error stating Connection timed out. 

Result: Existing PDFg services break after installing Update 5 

Expected: Should be working  as before applying the update

Workaround: NA

----------------------------- Additional Watson Details -----------------------------

Watson Bug ID:	4031773

External Customer Info:
External Company:  
External Customer Name:  
External Customer Email:

Attachments:

Comments:

+1 ......................
Vote by External U.
6370 | September 03, 2015 01:17:14 PM GMT
server.log says: "java.util.ConcurrentModificationException" followed by "Connection verification failed. http://127.0.0.1:8987/PDFgServlet/verify" http://127.0.0.1:8987/PDFgServlet/verify says: ----------- HTTP ERROR 503 Problem accessing /PDFgServlet/verify. Reason: java.util.ConcurrentModificationException Caused by: javax.servlet.UnavailableException: java.util.ConcurrentModificationException at org.mortbay.jetty.servlet.ServletHolder.makeUnavailable(ServletHolder.java:415) at org.mortbay.jetty.servlet.ServletHolder.initServlet(ServletHolder.java:458) at org.mortbay.jetty.servlet.ServletHolder.getServlet(ServletHolder.java:339) at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1221) at coldfusion.filter.HTTPMethodFilter.doFilter(HTTPMethodFilter.java:64) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1212) at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:399) at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216) at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:766) at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:450) at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:542) at org.mortbay.jetty.HttpConnection$RequestHandler.headerComplete(HttpConnection.java:928) at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:549) at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:212) at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:404) at org.mortbay.jetty.bio.SocketConnector$Connection.run(SocketConnector.java:228) at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451) -----------
Comment by External U.
6362 | September 03, 2015 01:20:50 PM GMT
Please contact us at cf.install@adobe.com, in case you need the fix.
Comment by Anit K.
6363 | October 06, 2015 12:10:42 PM GMT
Hi Anit, Should the email be cf.instal@adobe.com, b/c cf.install@adobe.com didn't used to work? Or do both work now? Also, just noting on this ticket that I've confirmed the fix works. Thanks!, -Aaron
Comment by External U.
6364 | October 06, 2015 01:26:16 PM GMT
Both cf.install@adobe.com and cfinstal@adobe.com does work. We just responded to you.
Comment by Anit K.
6365 | October 06, 2015 02:32:36 PM GMT
Hi Anit, Awesome! cf.install@adobe.com didn't work in October 2014 (response was "550 No such user"), so I'm glad to see it works now. Thanks very much!, -Aaron
Comment by External U.
6366 | October 06, 2015 02:38:14 PM GMT
This issue is fixed and the fix will be available as part of upcoming update of ColdFusion 11.
Comment by Nimit S.
6367 | October 11, 2015 09:22:29 AM GMT
Please disregard my previous email saying cf.install@adobe.com didn't work in October 2014 (response was "550 No such user"). I was wrong. It was cfinstall@adobe.com which didn't work in October 2014 and responded w/ "550 No such user". But I realize Adobe never said cfinstall@adobe.com would work, so that was my mistake. The cf.install@adobe.com address has worked fine. Thanks!, -Aaron
Comment by External U.
6368 | December 03, 2015 05:38:24 PM GMT
Verified this is fixed in CF 11 Update 7 (build 11,0,07,296330). Thanks!, -Aaron
Comment by External U.
6369 | December 03, 2015 05:39:16 PM GMT