tracker issue : CF-4126401

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Title:

Uninstaller not deleting all files

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Status/Resolution/Reason: To Fix//HaveNewInfo

Reporter/Name(from Bugbase): Dave Ferguson / Dave Ferguson (Dave Ferguson)

Created: 03/09/2016

Components: API Manager, Installer

Versions: 2016

Failure Type:

Found In Build/Fixed In Build: RC_v12 /

Priority/Frequency: Minor / Some users will encounter

Locale/System: English / Mac All

Vote Count: 0

Related Bugs:
CF-4115003 - Similar to
CF-4115179 - Similar to


The uninstaller reports that everything was uninstalled.  However, as you can see from the screenshots, there is a bunch of stuff left behind.

----------------------------- Additional Watson Details -----------------------------

Watson Bug ID:	4126401

External Customer Info:
External Company: Disney IT
External Customer Name: Dave Ferguson
External Customer Email: dave@dkferguson.com
External Test Config:  


Bug File Paths:
\\sjshare.corp.adobe.com\Prereleasebugfiles\ColdFusion\12.0\RC_v12\4114777\Screen Shot 2016-02-08 at 12.25.10 AM.png
	 
\\sjshare.corp.adobe.com\Prereleasebugfiles\ColdFusion\12.0\RC_v12\4114777\Screen Shot 2016-02-08 at 12.19.44 AM.png
	 
\\sjshare.corp.adobe.com\Prereleasebugfiles\ColdFusion\12.0\RC_v12\4114777\Screen Shot 2016-02-08 at 12.25.16 AM.png

Attachments:

Comments:

Adding BUG AUDIT TRAIL ********action: updated fieldName: Fix By Milestone newValue: Post Release oldValue: Alpha oprid: vmannebo recordName: RQ_DEFECT timpestamp: 2016-02-29 13:13:11.0 action: updated fieldName: Priority newValue: 3 oldValue: 1 oprid: vmannebo recordName: RQ_DEFECT timpestamp: 2016-02-29 13:13:11.0 action: updated fieldName: Fix By Product Milestone newValue: HF2 oldValue: Alpha oprid: vmannebo recordName: RQ_DEFECT timpestamp: 2016-02-29 13:13:11.0 action: updated fieldName: Status newValue: ToFix oldValue: Withdrawn oprid: aksriniv recordName: RQ_DEFECT timpestamp: 2016-02-12 07:05:07.0 action: updated fieldName: Date Closed newValue: null oldValue: 08-FEB-16 07.28.53.000000000 AM oprid: aksriniv recordName: RQ_DEFECT timpestamp: 2016-02-12 07:05:07.0 action: updated fieldName: Closed By newValue: Blank oldValue: aksriniv oprid: aksriniv recordName: RQ_DEFECT timpestamp: 2016-02-12 07:05:07.0 action: updated fieldName: Owner newValue: djha oldValue: Blank oprid: aksriniv recordName: RQ_DEFECT timpestamp: 2016-02-12 07:05:07.0 action: updated fieldName: Fix By Product Milestone newValue: Alpha oldValue: Blank oprid: aksriniv recordName: RQ_DEFECT timpestamp: 2016-02-12 07:05:07.0 action: updated fieldName: Found in Phase newValue: Beta1 oldValue: Blank oprid: aksriniv recordName: RQ_DEFECT timpestamp: 2016-02-12 07:05:07.0 action: updated fieldName: Reason newValue: BugVerified oldValue: NotABug oprid: aksriniv recordName: RQ_DEFECT timpestamp: 2016-02-12 07:05:07.0 action: updated fieldName: Priority newValue: 1 oldValue: 0 oprid: aksriniv recordName: RQ_DEFECT timpestamp: 2016-02-12 07:05:07.0 action: updated fieldName: Severity newValue: 2 oldValue: 3 oprid: aksriniv recordName: RQ_DEFECT timpestamp: 2016-02-12 07:05:07.0 action: updated fieldName: Fix By Milestone newValue: Alpha oldValue: Blank oprid: aksriniv recordName: RQ_DEFECT timpestamp: 2016-02-12 07:05:07.0 action: updated fieldName: State newValue: Open oldValue: Closed oprid: aksriniv recordName: RQ_DEFECT timpestamp: 2016-02-12 07:05:07.0 action: updated fieldName: Dev Assigned newValue: djha oldValue: awdhesh oprid: aksriniv recordName: RQ_DEFECT timpestamp: 2016-02-12 07:05:07.0 action: updated fieldName: Reason newValue: NotABug oldValue: PRHaveInfo oprid: aksriniv recordName: RQ_DEFECT timpestamp: 2016-02-08 15:28:53.0 action: updated fieldName: Closed By newValue: aksriniv oldValue: Blank oprid: aksriniv recordName: RQ_DEFECT timpestamp: 2016-02-08 15:28:53.0 action: updated fieldName: Owner newValue: Blank oldValue: aksriniv oprid: aksriniv recordName: RQ_DEFECT timpestamp: 2016-02-08 15:28:53.0 action: updated fieldName: Status newValue: Withdrawn oldValue: ToTrack oprid: aksriniv recordName: RQ_DEFECT timpestamp: 2016-02-08 15:28:53.0 action: updated fieldName: State newValue: Closed oldValue: Open oprid: aksriniv recordName: RQ_DEFECT timpestamp: 2016-02-08 15:28:53.0 action: updated fieldName: Date Closed newValue: 2016-02-08 07:28:53.0 oldValue: Blank oprid: aksriniv recordName: RQ_DEFECT timpestamp: 2016-02-08 15:28:53.0 action: updated fieldName: Reason newValue: PRHaveInfo oldValue: PRNeedInfo oprid: prerelease recordName: RQ_DEFECT timpestamp: 2016-02-08 15:19:44.0 action: updated fieldName: Status newValue: ToTrack oldValue: ToTrack oprid: prerelease recordName: RQ_DEFECT timpestamp: 2016-02-08 15:19:44.0 action: updated fieldName: State newValue: Open oldValue: Open oprid: prerelease recordName: RQ_DEFECT timpestamp: 2016-02-08 15:19:44.0 action: updated fieldName: Reason newValue: PRNeedInfo oldValue: PRHaveInfo oprid: aksriniv recordName: RQ_DEFECT timpestamp: 2016-02-08 15:01:44.0 action: updated fieldName: Reason newValue: PRHaveInfo oldValue: PRNeedInfo oprid: prerelease recordName: RQ_DEFECT timpestamp: 2016-02-08 14:47:51.0 action: updated fieldName: Status newValue: ToTrack oldValue: ToTrack oprid: prerelease recordName: RQ_DEFECT timpestamp: 2016-02-08 14:47:51.0 action: updated fieldName: State newValue: Open oldValue: Open oprid: prerelease recordName: RQ_DEFECT timpestamp: 2016-02-08 14:47:51.0 action: updated fieldName: Reason newValue: PRNeedInfo oldValue: PRHaveInfo oprid: aksriniv recordName: RQ_DEFECT timpestamp: 2016-02-08 14:46:18.0 action: updated fieldName: Status newValue: ToTrack oldValue: ToTrack oprid: prerelease recordName: RQ_DEFECT timpestamp: 2016-02-08 14:44:15.0 action: updated fieldName: Reason newValue: PRHaveInfo oldValue: PRNeedInfo oprid: prerelease recordName: RQ_DEFECT timpestamp: 2016-02-08 14:44:15.0 action: updated fieldName: State newValue: Open oldValue: Open oprid: prerelease recordName: RQ_DEFECT timpestamp: 2016-02-08 14:44:15.0 action: updated fieldName: Reason newValue: PRNeedInfo oldValue: Blank oprid: aksriniv recordName: RQ_DEFECT timpestamp: 2016-02-08 11:03:58.0 action: updated fieldName: Status newValue: ToTrack oldValue: Unverified oprid: aksriniv recordName: RQ_DEFECT timpestamp: 2016-02-08 11:03:58.0 action: updated fieldName: Owner newValue: aksriniv oldValue: suchsing oprid: bihani recordName: RQ_DEFECT timpestamp: 2016-02-08 10:34:34.0 action: updated fieldName: QE Assigned newValue: aksriniv oldValue: suchsing oprid: bihani recordName: RQ_DEFECT timpestamp: 2016-02-08 10:34:34.0
Comment by CFwatson U.
4243 | March 09, 2016 01:57:15 AM GMT
Added By:aksriniv Note Added: We will inform the user during uninstallation about the files removed and retained through proper uninstaller messages. Thanks, Akhila. Date Added :2016-02-12 07:06:37.0 Added By: PreRelease User User Name:Dave Ferguson Note Added: It may be intentional but the intention and the reported results don't match. If these directories are to be left behind by the installer it should state that. Not report that all items were deleted. Date Added :2016-02-08 17:29:06.0 Added By:aksriniv Note Added: Making the note as external. Date Added :2016-02-08 17:13:51.0 Added By:aksriniv Note Added: The log and www(user added files/directories) folder and its contents(if any) are not removed from the uninstaller. This is the convention and expected behavior. So not an issue. Hence closing the bug. Date Added :2016-02-08 15:28:53.0 Added By: PreRelease User User Name:Dave Ferguson Note Added: This worked and deleted a lot more. However the cfusion/logs and cfusion/www (empty) directories were still left behind. The uninstaller stated that all items were removed. This is not accurate. Date Added :2016-02-08 15:19:44.0 Added By:aksriniv Note Added: I had mentioned similar convention for ColdFusion. For CF run from command line: >sudo ./Uninstall.app/Contents/MacOS/Uninstall This would bring up the uninstaller and would resolve the issue. Please let us know if you still find remains.. Date Added :2016-02-08 15:01:46.0 Added By: PreRelease User User Name:Dave Ferguson Note Added: I think you are confusing bugs. This issue has nothing to do with the API manager. This is about the CF server itself. Date Added :2016-02-08 14:47:51.0 Added By: PreRelease User User Name:Dave Ferguson Note Added: issue marked as needing more info but no info was given as to what is needed. Date Added :2016-02-08 14:44:14.0 Added By:aksriniv Note Added: Please try with this from command line for uninstalling : API manager: sudo /Applications/ColdFusion2016APIManager/uninstall/Uninstall\ APIManager.app/Contents/MacOS/Uninstall\ APIManager Similarly for ColdFusion. And let us know if you are still finding this issue. Thanks, Akhila. Date Added :2016-02-08 11:03:59.0 Added By: PreRelease User User Name:Dave Ferguson Note Added: Entered Bug. Date Added :2016-02-08 08:26:21.0
Comment by CFwatson U.
4244 | March 09, 2016 01:57:17 AM GMT
regarding point 2) uninstaller doesnot have the priviledge to move files also because server was not stopped and is holding these files.
Comment by Deepraj J.
4245 | August 17, 2016 10:18:56 AM GMT