Status/Resolution/Reason: Closed/Withdrawn/CannotReproduce
Reporter/Name(from Bugbase): A S / A S (A S)
Created: 03/16/2016
Components: Installation/Config, Connector
Versions: 10.0
Failure Type: Non Functioning
Found In Build/Fixed In Build: Final /
Priority/Frequency: Major / Some users will encounter
Locale/System: English / Linux RH Enterprise 6
Vote Count: 0
Problem Description:
After updating to ANY update 14 or better, we experience random dead instances on restart. Running ps aux will show that the instance of java/cfusion is running, but you cannot connect to the CFIDE. The mod_jk status shows that the hung instance flaps between ERR/PRB state and ERR state, occasionally sending requests to the hung backend, but then timing out and rolling over to the other live instance. Restarting the hung instance has a 50/50 chance of working or hanging again. Issuing a stop, waiting a minute, and issuing a start command does not work any better than the simple restart.
This issue affects both instances, and is reproducible across the four physical machines. All conflicting ports and multicast addresses have already been changed to unique.
When the instance hangs on restart, nothing is written to coldfusion-out.log
Additionally, when the instance is hung, I issuing a status command hangs as well. When the instance is up and running, that status command return incorrect information that CF is not running. And in the enterprise instance manager, none of the instances show as running.
Steps to Reproduce:
Load balance two sub-instances, install CF update 18, restart instances.
Actual Result:
Occasional hung instance.
Expected Result:
Clean restart every time.
Any Workarounds:
Keep restarting the CF instance until it comes up.
----------------------------- Additional Watson Details -----------------------------
Watson Bug ID: 4129174
Reason: PRHaveInfo
External Customer Info:
External Company:
External Customer Name: A S
External Customer Email:
External Test Config: My Hardware and Environment details:Attachments:
Comments: