Title:
CF Builder Crashes immediately to desktop on Windows 10 64-bit once Standard Trial expires
| View in TrackerStatus/Resolution/Reason: Closed/Withdrawn/
Reporter/Name(from Bugbase): Jeffrey Yarnell / Jeffrey Yarnell (Jeffrey Yarnell)
Created: 07/11/2016
Components: Performance
Versions: 2016
Failure Type: Crash
Found In Build/Fixed In Build: CFB2016_Update2 /
Priority/Frequency: Critical / Some users will encounter
Locale/System: English / Windows 10 64 bit
Vote Count: 0
Problem Description:
When starting Coldfusion builder 2016 AFTER the Standard trial period is over, the Pop-up that the trial period is over appears for half a second, and then disappears. Nothing else happens, the program does not start, but "Adobe Coldfusion Launcher Application" stays in the Task manager.
Consecutive attempts to open up Builder results in no windows appearing, it attempts to start but crashes with no error after ~ 1 second.
Steps to Reproduce:
1. On a computer with Windows 10 Pro 64-bit
2. Install Coldfusion 2016 and Coldfusion Builder
3. Setup for Developer
4. Have trial period expire
5. Attempt to start Coldfusion builder
Actual Result:
Program attempts to start but immediately crashes to desktop. On first few attempts to start, the Notice popup that standard edition has expired appears on the page for ~ 1/2 a second. After it appears once or twice, it does not pop back up when attempting to start Builder.
Expected Result:
Program would start. Notice that Standard edition has expired would appear and remain on the screen until the User clicks on "OK". A prompt to either enter in serial number or switch to Express should appear.
Any Workarounds:
None that I could find. If I could just start it in Express, it may fix it.
----------------------------- Additional Watson Details -----------------------------
Watson Bug ID: 4171612
External Customer Info:
External Company:
External Customer Name: Jeffrey Yarnell
External Customer Email:
External Test Config: My Hardware and Environment details:
Windows 10 Pro 64-bit
i7-6700k CPU @4.00GHz
16 GB of RAMAttachments:
Comments: