tracker issue : CF-4163394

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Title:

application crash: faulting module name: isapi_redirect.dll, version: 1.2.40.0

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Status/Resolution/Reason: Closed/Withdrawn/NotABug

Reporter/Name(from Bugbase): Tomek Skurzak / Tomek Skurzak (Tomek Skurzak)

Created: 06/11/2016

Components: Installation/Config, Connector

Versions: 10.0

Failure Type: Crash

Found In Build/Fixed In Build: Final /

Priority/Frequency: Critical / All users will encounter

Locale/System: English / Win 2008 Server R2 64 bit

Vote Count: 0

Problem Description:
application crash returning 503 error

Faulting application name: w3wp.exe, version: 7.5.7601.17514, time stamp: 0x4ce7afa2
Faulting module name: isapi_redirect.dll, version: 1.2.40.0, time stamp: 0x5436474a
Exception code: 0xc0000005
Fault offset: 0x00000000000158a7
Faulting process id: 0x1770
Faulting application start time: 0x01d1c20047b50155
Faulting application path: c:\windows\system32\inetsrv\w3wp.exe
Faulting module path: C:\ColdFusion10\config\wsconfig\1\isapi_redirect.dll
Report Id: 45bc5703-2e8e-11e6-80d3-00505696774f

A process serving application pool 'WebTrack' suffered a fatal communication error with the Windows Process Activation Service. The process id was '6000'. The data field contains the error number.


Steps to Reproduce:
not available

Actual Result:
please see attachment for crash dmp 

Expected Result:
no crash

Any Workarounds:
no

----------------------------- Additional Watson Details -----------------------------

Watson Bug ID:	4163394

External Customer Info:
External Company:  
External Customer Name: Tomek Skurzak
External Customer Email:  
External Test Config: My Hardware and Environment details:

windows server 2008 R2 64 bit vmware

Attachments:

  1. June 11, 2016 00:00:00: 1_AppCrash_w3wp.zip

Comments:

We see the connector used is 1.2.40, while the latest available version is 1.2.41. A handful of issues on application crash have been fixed on the latest connector. For the connectors to be upgraded, please update to the latest hotfix available for CF 10 (Update 20 at this time), and upgrade connectors by running the below command, C:/ColdFusion10/cfusion/runtime/bin/wsconfig.exe -upgrade
Comment by Immanuel N.
2442 | June 14, 2016 11:03:34 PM GMT
Tomek, Do you see this issue reoccurring with the latest connectors?
Comment by Immanuel N.
2443 | July 13, 2016 09:14:34 PM GMT
Tomek, Were you able to see this issue occurring with the latest connector? We can take an action on the bug if the issue does not exist on the latest update / connectors.
Comment by Immanuel N.
2444 | July 22, 2016 12:33:02 AM GMT
Thanks for checking. We have not see the crash since the suggested update on 6/19/16.
Comment by External U.
2445 | July 22, 2016 09:22:58 AM GMT
Thanks for confirming, Tomek. Closing the bug as "Not a Bug"
Comment by Immanuel N.
2446 | July 24, 2016 09:34:07 PM GMT