tracker issue : CF-3490112

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Title:

SEVERE: Error in getRealPathFromConn persists after Updating Coldfusion

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Status/Resolution/Reason: Closed/Fixed/

Reporter/Name(from Bugbase): Lee Bartelme / Lee Bartelme (Lee Bartelme)

Created: 01/25/2013

Components: Installation/Config, Connector

Versions: 10.0

Failure Type: Crash

Found In Build/Fixed In Build: Final / CF11 Update7,CF10 Update18

Priority/Frequency: Major / Not Reproducible

Locale/System: English / Win 2008 Server R2 64 bit

Vote Count: 3

Listed in the version 11.0.07.296330 Issues Fixed doc 
Problem Description: After an undetermined amount of time (seemingly random) our application pool stops due to rapid failure in IIS. The error logs note repeated SEVERE: Error in getRealPathFromConn errors at the time of the crash.  Many of them. Restarting Coldfusion alone does not fix the issue, a server restart is required. There is no visible pattern as to what is the "cause" of the error. We are running CF10 (Fully updated) on IIS7 Windows 2008 Server Virtural Machine. This problem did not exist in our old CF9/IIS6 combination.

This CF10/IIS7 Combo started in June. First getRealPathFromConn error was in August. Full crash first happened Jan 10 or 12. Attaching error log for reference.

Steps to Reproduce: Have people use your web applications and wait.

Actual Result: Application Pool Stops.

Expected Result: Application Pool does not stop.

Any Workarounds: I have set the Rapid Fire Maximum errors to 50, hoping Coldfusion won't fire more than that.

----------------------------- Additional Watson Details -----------------------------

Watson Bug ID:	3490112

External Customer Info:
External Company:  
External Customer Name: Lee Bartelme
External Customer Email:  
External Test Config: My Hardware and Environment details:

CF10 hotfix 7.

IIS 7

Windows 2008 Server

Attachments:

  1. January 26, 2013 00:00:00: 1_coldfusion-error.zip

Comments:

I also see repeated "SEVERE: Error in getRealPathFromConn" errors in coldfusion-error.log. It always originates from an expandPath() that is called from w/in a Custom Tag, that is called from a custom exception handler. Application.cfc also uses expandPath(), but no error is ever logged for those calls. I'll see if I can narrow this down. Thanks!, -Aaron
Comment by External U.
16499 | January 29, 2013 05:20:52 AM GMT
Finally figured out I needed to run the Wisconfig.exe after the update 7. Even after that, systems crashed today, in same manner application pools stopped, however nothing in the error log.... WTF.
Comment by External U.
16500 | February 19, 2013 04:44:40 PM GMT
We get the same intermittent error on CF 10 update 11, Win 2012 64, IIS 8. Is there a fix?
Vote by External U.
16505 | September 27, 2013 04:51:59 AM GMT
Same issue for me. Running ColdFusion 10 with update 11 and the latest connector dated 05/23/2013. I have not tried any workarounds yet. Happening on 2 different installations very randomly.
Vote by External U.
16506 | November 01, 2013 02:16:45 PM GMT
We were unable to reproduce this issue on our end. Trying to have a look at the setup on the customer end. If anyone else has a bug repro, please contact me at inoel [at] adobe.com
Comment by Immanuel N.
16501 | August 24, 2014 12:47:26 AM GMT
I'm seeing the same Error: getRealPathFromConn after moving to Coldfusion 10 Update 14 from CF 9.0.2. I've rerun the connector and followed the connector tuning advice, but still see many of these errors in production.
Vote by External U.
16507 | November 12, 2014 04:16:09 PM GMT
Hi Immanuel, I am trying to reproduce this. How were you able to reproduce this? Thanks!, -Aaron
Comment by External U.
16502 | December 03, 2015 05:47:35 PM GMT
Hi Aaron, We worked with a customer to investigate this issue, and bug was closed when the customer confirmed the fix. - Immanuel
Comment by Immanuel N.
16503 | July 14, 2016 04:51:14 AM GMT
Hi Immanuel, Okay, very cool. Thank you for the follow-up! -Aaron
Comment by External U.
16504 | July 14, 2016 11:13:46 AM GMT