tracker issue : CF-3564422

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Title:

Block Download and Install / Install Buttons in Server Update Page on Windows

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Status/Resolution/Reason: Closed/Withdrawn/NotABug

Reporter/Name(from Bugbase): Carl Von Stetten / Carl Von Stetten (Carl Von Stetten)

Created: 05/21/2013

Components: Administrator

Versions: 10.0

Failure Type: Enhancement Request

Found In Build/Fixed In Build: Final /

Priority/Frequency: Trivial / Unknown

Locale/System: English / Win All

Vote Count: 0

Due to permissions issues on Windows installations of ColdFusion 10, the updates cannot be properly installed through the CF Administrator updates interface.  So it is confusing to users to have a "Download and Install" button to click on (this makes them think installing through the Administrator will work).  Similarly, if a user clicks "Download", the "Download and Install" button is replaced by an "Install" button, which won't work for the same reason.

Since the Administrator is able to detect the platform ColdFusion is running on, why not check if the platform is a Windows OS and if it is, disable those two buttons.  Furthermore, if it is a Windows OS, add a paragraph that instructs the user how to manually install the update, such as:

-Open a command window using "Run as Administrator".
-Navigate to the hg-updates folder within the ColdFusion 10 installation folder (you could even provide the path since that is also exposed to the Administrator).
-Run java -jar hotfix_XXX.jar

This would remove much confusion and a lot of problem reports on the Adobe and other support forums.

----------------------------- Additional Watson Details -----------------------------

Watson Bug ID:	3564422

External Customer Info:
External Company:  
External Customer Name: Carl Von Stetten
External Customer Email:  
External Test Config: Windows 7 64-bit and Windows 2008R2 (64-bit).

Attachments:

Comments:

Carl, this is not always the case... I can install / update (and any combination thereof) on Windows no worries. Always have been able to. I think you might need to expand on your environment etc. -- Adam
Comment by External U.
15322 | May 21, 2013 10:33:28 AM GMT
The updater regularly throws errors about insufficient permissions when running through the CF Administrator. I've seen this on my Windows 2008R2 (64-bit) server on which the Lockdown Guide has been run. I've also had this happen on both of my Windwos 7 64-bit development computers, neither of which have had the Lockdown Guide implemented. There have also been several others who have noted similar experiences on the Adobe ColdFusion forums.
Comment by External U.
15323 | May 21, 2013 02:40:21 PM GMT
One additional note: all of my Windows machines are joined to a Windows Active Directory domain, and I have ColdFusion running as a domain account. That account has been granted read/write permissions where needed to the ColdFusion folder structure (either the whole structure on my development computers and per the Lockdown Guide on my Windows production server). The only way I've been able to get the updates to install properly from the CF Administrator is as follows: 1. Change the ColdFusion service account to run as the local Administrator account. 2. Stop and restart the ColdFusion service. 3. Install the update from CF Administrator. 4. Change the ColdFusion service account assignment back to the original setting. 5. Stop and restart the ColdFusion service.
Comment by External U.
15324 | May 21, 2013 03:01:48 PM GMT
Since ColdFusion process is launching the update installer, it should have the right permission to install and update the various directories inside ColdFusion installation. As a server administrator, you would need to give the right permission to ColdFusion service. Disabling download and install button does not make sense. Closing the bug.
Comment by Rupesh K.
15325 | August 22, 2013 12:09:39 AM GMT