tracker issue : CF-3785480

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Title:

Faulting module name mod_jk.so version 1.2.37.0

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Status/Resolution/Reason: Closed/Withdrawn/NotABug

Reporter/Name(from Bugbase): Jose Elias / Jose Elias (Jose Elias)

Created: 07/05/2014

Components: Installation/Config, Connector

Versions: 11.0

Failure Type: Crash

Found In Build/Fixed In Build: CF11_Final /

Priority/Frequency: Critical / All users will encounter

Locale/System: ALL / Win 2008 Server R2 64 bit

Vote Count: 0

Problem Description: I just did a fresh install of Coldfusion 11 on Windows Server 2008 R2 64-bit, with Apache 2.4.7 32-bit, and all seems to work fine for a few minutes, and then it stops working for no apparent reason (see Windows event error log below).

Steps to Reproduce: Simply wait a few minutes.

Actual Result: Server stops responding.

Expected Result: Server should work normally.

Any Workarounds: Restarting Apache.

----------------------------- Additional Watson Details -----------------------------

Watson Bug ID:	3785480

External Customer Info:
External Company:  
External Customer Name: jcelias
External Customer Email:  
External Test Config: Production environment on Win 2008 Server R2 64-bit

Apache 2.4.7 32-bit

Attachments:

  1. July 06, 2014 00:00:00: 1_Screen_Shot_2014-07-05_at_10.07.01_PM.png

Comments:

This is what the Windows event log shows: Faulting application name: httpd.exe, version: 2.4.9.0, time stamp: 0x532585f0 Faulting module name: mod_jk.so, version: 1.2.37.0, time stamp: 0x532be1de Exception code: 0xc0000005 Fault offset: 0x000061c2 Faulting process id: 0x115c Faulting application start time: 0x01cf98bd3a53b02a Faulting application path: C:\Apache\bin\httpd.exe Faulting module path: C:\ColdFusion11\config\wsconfig\1\mod_jk.so Report Id: 70684657-04b2-11e4-9291-001e674d2bcc
Comment by External U.
11697 | July 05, 2014 08:51:09 PM GMT
Sorry, I meant to say Apache 2.4.9 (instead of 2.4.7). 32-bit.
Comment by External U.
11698 | July 05, 2014 08:53:35 PM GMT
The some crashing bug is happening also with the 64-bit version of Apache. Here's the crash report as reported by the Windows event log: Faulting application name: httpd.exe, version: 2.4.9.0, time stamp: 0x5326d7a4 Faulting module name: mod_jk.so, version: 1.2.37.0, time stamp: 0x532be25e Exception code: 0xc0000005 Fault offset: 0x00000000000075ed Faulting process id: 0x1334 Faulting application start time: 0x01cf99e2d28ca262 Faulting application path: C:\Apache\bin\httpd.exe Faulting module path: C:\ColdFusion11\config\wsconfig\1\mod_jk.so Report Id: 5970be68-05d7-11e4-98bf-001e674d2bcc
Comment by External U.
11699 | July 07, 2014 07:58:00 AM GMT
We were unable to repro this situation at our end. The setup was monitored for 24hrs. No errors were reported in the event viewer. Tested configs: ColdFusion 11 with Apache 2.4.9 64bit configured on a Windows Server 2008 R2 64bit ColdFusion 11 with Apache 2.4.6 32bit configured on a Windows Server 2008 R2 64bit Could you please provide the below information to help us to delve into the issue, 1) Apache Logs 2) Connector Logs - Enable verbose logging when connector is being configured from the WSConfig tool.
Comment by Immanuel N.
11700 | August 19, 2014 06:25:50 AM GMT
Closing the bug as "Not a Bug" since we were not able to reproduce the issue at our end, and did not receive any additional information from the customer. If this bug still exists on your environment, please report back, and we will be reopening this bug.
Comment by Immanuel N.
11701 | December 03, 2014 01:38:23 AM GMT